Billing Operations Analyst

Bachelor’s degree required
2 + years’ experience as a business or financial analyst or legal operations analyst
Professional services or law firm experience highly desirable
Excellent analytical skills and high level of attention to detail
Strong written and oral communication skills
Advanced MS Excel skills
Proficiency with MS Word and PowerPoint
Experienced in Business Intelligence (and Business Applications) development (Alteryx and Tableau preferred)
Strong ability to forge relationships and work collaboratively with others
Ability to protect and maintain confidential and sensitive information

Review and correct time entry narratives as needed in order to meet billing guidelines and/or billing attorney preferences
Analyze invoice short pays by reviewing client billing guidelines, payment discrepancies, and dispute codes
Collaborate with attorneys, finance team and leadership to determine whether short pays should be appealed
Prepare and submit well documented appeals through eBilling platforms and client portals
Track and monitor appeal statuses, generate reports on outcomes, and communicate findings to key stakeholders
Develop operating process and playbook for e-billing invoice review and appeals
Identify opportunities to automate processes, wherever possible
Develop KPIs and associated reporting to track performance of these initiatives
Provide support on ad hoc projects as needed