Billing Implementation Manager

A minimum of 2+ years of experience in a customer-facing role, ideally in Customer Success or Implementation
Experience in billing, accounting, revenue cycle management, or other finance-related field
Experience working in healthcare, ideally with Senior Living operators
Excellent written and verbal communication skills

Lead the implementation of August’s Billing product with senior living operators across North America—from discovery through go-live and post-launch support
Own the full project lifecycle for Billing implementations, ensuring communities are set up for long-term success with accurate configurations and strong workflows
Serve as the product expert for Billing—helping customers navigate setup, integrations, and adoption while collaborating internally to refine our delivery model
Communicate with all levels of the customer organization, from finance and operations leaders to community staff and home office billing teams
Provide strategic feedback to our Product and Engineering teams to shape the future of Billing based on real-world use and customer input
Lead trainings and launch sessions that build confidence and drive adoption with both back-office and community teams
Develop internal and external resources to support repeatable, high-quality implementations as the product and customer base scale
Collaborate cross-functionally with our CX, Product, and Go-To-Market teams to continuously improve the customer journey and implementation experience

You are customer-obsessed; whether your experience is in healthcare or another field, you can point to concrete examples where you helped customers meet and exceed their goals and vision
You are excited to build process where it doesn’t exist and tools to support net new products and features