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Billing – Customer Service Representative II
Company | Eversource Energy |
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Location | Manchester, NH, USA |
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Salary | $48590 – $53990 |
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Type | Full-Time |
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Degrees | |
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Experience Level | Junior, Mid Level |
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Requirements
- Excellent interpersonal skills
- Excellent oral and written communication skills
- Thorough knowledge of customer related procedures and policies
- Excellent PC skills, including mouse navigation
- Excellent keyboarding skills
- Excellent analytical skills
- Excellent decision-making skills
- Excellent organizational skills
- Flexibility
- Dependability
- Reliability
- Ability to work in a team environment
- Ability to work with minimal supervision
- Ability to multitask
- Ability to function effectively in a highly structured and monitored environment
- High School diploma or the equivalent and two years of related experience is required
- Proficiency in typing and basic computer applications (Word, Excel, etc.) is required
- Responding to customer calls outside of regularly scheduled hours in emergency situations is required
Responsibilities
- Perform a variety of assignments associated with customer billing, such as adjustments, order entry, error processing, and the initiation of field investigations
- Make and receive customer calls relating to billing issues
- Work under moderate supervision and exercise some judgment within a framework established by supervision
Preferred Qualifications
- Experience with the customer billing system is preferred