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Billing – Customer Service Representative II

Billing – Customer Service Representative II

CompanyEversource Energy
LocationManchester, NH, USA
Salary$48590 – $53990
TypeFull-Time
Degrees
Experience LevelJunior, Mid Level

Requirements

  • Excellent interpersonal skills
  • Excellent oral and written communication skills
  • Thorough knowledge of customer related procedures and policies
  • Excellent PC skills, including mouse navigation
  • Excellent keyboarding skills
  • Excellent analytical skills
  • Excellent decision-making skills
  • Excellent organizational skills
  • Flexibility
  • Dependability
  • Reliability
  • Ability to work in a team environment
  • Ability to work with minimal supervision
  • Ability to multitask
  • Ability to function effectively in a highly structured and monitored environment
  • High School diploma or the equivalent and two years of related experience is required
  • Proficiency in typing and basic computer applications (Word, Excel, etc.) is required
  • Responding to customer calls outside of regularly scheduled hours in emergency situations is required

Responsibilities

  • Perform a variety of assignments associated with customer billing, such as adjustments, order entry, error processing, and the initiation of field investigations
  • Make and receive customer calls relating to billing issues
  • Work under moderate supervision and exercise some judgment within a framework established by supervision

Preferred Qualifications

  • Experience with the customer billing system is preferred