Billing and Collections Specialist

Billing and Collections Specialist

Requirements

• 1-3 years of billing, accounts receivable, or collections experience (preferably in a Business to Business setting) is preferred
• Working knowledge of MS Office and Google Workspace
• Proficiency with accounting systems is required and experience with billing portals is a plus
• Excellent attention to detail and ability to spot discrepancies
• Strong organizational skills and ability to prioritize tasks efficiently
• Ability to work with multiple customers and tight deadlines
• Excellent communication and people skills
• Ability to negotiate and deliver results
• Ability to be polite and compassionate without lacking confidence

Responsibilities

• Review job details and costs for time & material and quote-based projects.
• Identify and resolve discrepancies to ensure accurate billing.
• Ensure all billable items (labor, materials, subcontractor costs, etc.) are properly included.
• Generate and submit invoices in line with customer requirements and agreements, including billing portal submittals
• Request purchase orders (POs) when required and resubmit invoices as necessary.
• Responsible for collection and reporting activities according to specific deadlines
• Collaborate with other departments as needed to investigate and resolve discrepancies and negotiate customer disputes
• Resubmit invoices as needed to reflect customer guidelines for processing
• Create trust relationships with Customers when possible to avoid future issues
• Update account status and database regularly
• Performs additional duties as required and or requested.

Preferred Qualifications

• 1-3 years of billing, accounts receivable, or collections experience (preferably in a Business to Business setting) is preferred
• Experience with billing portals is a plus