Bilingual Spanish – Lead Teller
| Company | PNC Financial Services |
|---|---|
| Location | Midland, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 1+ years of related experience
- Knowledge of customer experience and financial wellbeing
- Ability to coach and mentor others
- Effective communication skills
- Understanding of risk management and compliance
Responsibilities
- Coaches, mentors, and leads tellers to deliver a unique customer experience
- Processes a variety of customer interactions
- Educates customers on financial alternatives
- Identifies banking opportunities and makes referrals
- Ensures teller and branch daily operations are completed efficiently
Preferred Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Accuracy and Attention to Detail
- Coaching Others
- Digital Awareness
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Understanding Customer Needs