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Bilingual Sales Agent
| Company | Kemper |
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| Location | Phoenix, AZ, USA |
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| Salary | $13.37 – $22.02 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Entry Level/New Grad |
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Requirements
- High School Diploma or GED required.
- Six months of Customer Service experience required.
- Bilingual in English and Spanish required
- Basic knowledge of computer systems such as Microsoft Office, internet browsers, etc.
Responsibilities
- Provides support to our customers and interfacing agents by answering questions regarding policy status, underwriting guidelines and policy billing.
- Communicates policy status, underwriting rules and billing breakdowns efficiently and effectively, utilizing a thorough understanding of all Kemper systems.
- Provides information and works to address customer concerns.
- Appropriately escalates and refers matters beyond authority limits based on departmental guidelines or expertise to the appropriate person or area.
- Keeps informed regarding industry information, new product development, coverages and technology to continuously improve knowledge and stay current.
- Processes payments while maintaining proper cash handling procedures.
- May be required to work in one or more retail locations based on staffing needs.
- Perform other related duties as assigned.
Preferred Qualifications
- Prior insurance experience preferred.
