Bilingual Operations Officer-Estate settlement

Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
Completion of Post-Secondary Degree or Diploma program
Strong background with the use of Window based computer applications such as Word and Excel combined with accurate keyboarding skills
Proven analytical mindset and problem solving skills
Demonstrate ability to adapt to an ever changing environment
Maintaining a detail oriented approach while working in a high volume environment

Delivers excellent service to our clients every time; focusing on doing what is best for our clients and the organization – making it Simpler, Faster, Better
Focus on attaining established benchmarks for complex and/or specialized client activities, transactions and/or processes, contributing to achievement of business specific Client Service Commitments (CSC’s) and/or Service Level Agreement (SLA)
Employee must meet minimum performance thresholds set by your team/group
Consistently demonstrates a sense of urgency in daily activities understanding the importance and impact of personal actions on achieving a superior client experience
Responsible for successful fulfillment and servicing of Estate settlement transactions
Ensure process/controls are in place and are being followed
Analyzes non-standard and/or specialized transactions
Provides professional, attentive and accurate service when dealing with both clients and staff. Demonstrates commitment to taking ownership & accountability at first point of contact and ensuring appropriate escalation as required

Knowledge of Registered products
Knowledge of Unitrax system
Have experience working with Estate Management System, CART, RBIS, Application Launch Pad, On demand, Service Platform, Sales Platform