Bilingual Member Service Representative – Spanish
| Company | Keystone Advisors |
|---|---|
| Location | Houston, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High School Diploma or GED equivalent
- Ability to communicate clearly and professionally with members by phone, and email to process information related to insurance products.
- Successfully acquire Health & Life license and state registrations within 2 weeks of hire.
- Intermediate to Advanced proficiency – Bilingual in Spanish
- 1 year of customer contact experience in a needs-based sales environment
- Prior experience in a fast-paced contact center environment
- 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face
Responsibilities
- Facilitate the member experience by answering inbound phone calls, emails, and/or other contacts from members.
- Apply developing knowledge of health insurance to assist members with quotes, binding new business, and post enrollment information.
- Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including products and services.
- Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
- Use the tools and resources available to support members with some assistance.
- Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
Preferred Qualifications
-
No preferred qualifications provided.