Bilingual Mandarin Tele-Interviewer
| Company | Sun Life |
|---|---|
| Location | Montreal, QC, Canada, Kitchener, ON, Canada |
| Salary | $47000 – $77000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong communication and client service skills in both Mandarin & English.
- Solid interpersonal skills and demonstrate active listening skills
- Demonstrate creativity and initiative in a continuous improvement approach
- Flexible and adaptable to changing priorities
- Demonstrate professionalism and commitment to confidentiality
- Ability to effectively manage workload
- Typing accurately with a speed from 61 to 80 words/minute
- Bilingualism in French is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
Responsibilities
- Completing tele-interviews;
- Perform real-time translation between English & Mandarin during live interviews or interactions, adapting quickly to translate questions and responses on-the-go;
- Understand clients’ needs and create an exceptional experience;
- Arranging for calling back clients that are not available;
- Informing the advisor of updates on the case using CSW and/or over the phone;
- Answering clients’ questions about the next steps of the process, up to transferring the client to other units.
Preferred Qualifications
- Proficiency in Cantonese is an asset
- Experience in a call center or a customer service environment (2 years)
- Knowledge of medical terminology (medical conditions, medications, etc.)
- Knowledge of individual insurance products
- Knowledge of Sun Life’s systems (CSW and Sharepoint)