Bilingual Licensed Customer Service Agent
| Company | Kin Insurance |
|---|---|
| Location | New Mexico, USA, Washington, USA, Kansas, USA, Texas, USA, Montana, USA, Arizona, USA, Colorado, USA, Utah, USA, Northeastern United States, USA, Idaho, USA |
| Salary | $48000 – $50000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- An active Property & Casualty (P&C) or Personal Lines insurance license
- Superior customer service skills
- Empathy towards others
- Ability to work in a fast paced environment with limited structure
- Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time
- A need for efficiency, always looking for ways to make processes better
Responsibilities
- Interacting with current policyholders via phone, email, and chat
- Contacting customers banks/mortgage to obtain additional details
- Creating/updating policies for customers to review
- Submitting payments/issuing refunds
- Educating customers on policies and coverages
Preferred Qualifications
- Bilingual (Spanish speaking) preferred
- Home insurance experience highly preferred
- Experience in a call center/high incoming call volume environment