Bilingual Intermediate Account Analyst
| Company | Aviva |
|---|---|
| Location | Markham, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Bilingual French
- 1-2 years’ experience in a contact center environment preferably within insurance/banking industry
- Ability to multi-task in a fast-paced setting
- Quick to adapt to an evolving surrounding
- Professional telephone/email skills and etiquette
- Proficiency in word processing, excel and various web-based programs/Windows applications
- Clear and concise supportive communication and interpersonal skills
- Analyze and resolve customer concerns (problem solving skills)
- Attendance and punctuality are imperative
- Flexible to work in rotating shifts
Responsibilities
- Call Centre Billing Representative, handling approximately 30-40 inbound calls per day
- Provide ‘brilliant’ customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches and Customers
- Investigate and resolve discrepancies in a joint effort with our insurance partners and underwriters on billing related matters
- Act as Company Ambassador in supporting inbound billing inquiries
- Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues
- Interpret and identify the customer’s needs and respond appropriately and professionally
- Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry
- Take ownership of customer relations through service and commitment to follow through
Preferred Qualifications
-
No preferred qualifications provided.