Bilingual/English Sales Director
| Company | WTW |
|---|---|
| Location | Tampa, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Experience organizing work groups
- Coaching employees
- Monitoring progress
- Enforcing policies
- Strong communication skills
- Natural leadership qualities
- Ability to inspire employees
- Experience in call center management
- Analytical skills to assess call center metrics and KPIs
- Knowledge of industry trends and best practices
Responsibilities
- Manage supervisors to ensure optimal team efficiency and performance
- Provide strategic leadership and direction for the call center
- Supervise department staff including hiring, training, evaluating performance, and coordinating all employee-related matters
- Analyze call center metrics, KPIs, and performance data to identify areas for improvement
- Responsible for monitoring all call center technologies
- Serve as a representative of the site at internal and external project workgroups and stakeholder meetings
- Demonstrate model leadership behavior and communication with professionalism
- Stay informed about industry trends, best practices, and technological advancements in call center management and the healthcare industry
Preferred Qualifications
-
No preferred qualifications provided.