Bilingual – English/French – Customer Care Representative – Psa

Bilingual – English/French – Customer Care Representative – Psa

Requirements

• 3+ years of customer service experience, preferably within a call center environment.
• Fluent in English and French required
• Proficient in English and French reading and writing required
• Conversant in English and French required
• Ability to understand and relay company policies and procedures
• Excellent oral communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
• Identifies and resolves problems in a timely manner; works well in group problem solving situations

Responsibilities

• Provide timely responses to customer inquiries over the phone while meeting standard call center metrics
• Respond and resolve concerns received from customers via written correspondence, email, social media, Live Chat and through Collectors message boards
• Inform prospective and existing customers of company services, memberships, procedures, policies, and promotions
• Sell and place orders for memberships and supplies
• Research and resolve complaints or issues according to company policies and procedures
• Make calls to follow up on questions, complaints and issues
• Participate in outbound call campaigns to retain and engage customers
• Attend trade shows as company representative to assist in order processing with submissions
• Provide general office support

Preferred Qualifications

• Google Docs, DialPad, SalesForce, Slack experience preferred
• Familiarity with standard concepts, practices, and procedures within our particular field