Bilingual Customer Service Representative – English/French
| Company | Primerica |
|---|---|
| Location | Mississauga, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- Post-secondary education or equivalent knowledge and skills acquired through related work experience
- Excellent verbal and written communication skills in English and French
- Self starter, quick learner, able to adapt well to constant industry changes
- Minimum 1 year comparable customer service experience
- Thrives in a fast-paced communications environment
- Sound decision making and organizational skills
- Basic computer skills
Responsibilities
- Handle incoming client/agent calls regarding life insurance
- Responsible for providing complete and accurate information to caller by using the department manual, training sessions and system as sources of information
- Process client/agent requests/policy administration
- Ensure quality service is being provided which includes following the call path and monthly monitoring
- Adhere to complaint handling and privacy procedures
- Remain current on the ongoing changes made to all policies and procedures
- Miscellaneous duties as assigned
Preferred Qualifications
-
No preferred qualifications provided.