Bilingual Customer Service Representative

Bilingual Customer Service Representative

Requirements

• High school diploma or GED
• 6 months previous customer service experience required
• Fluent Spanish/English communication skills
• Pleasant telephone demeanor
• Multitasking skills required
• PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required
• Successfully completes all required new hire training as per Departmental guidelines

Responsibilities

• Employee will review all policy information to determine if the risk meets the company’s underwriting guidelines and processes
• Serves as the primary contact point for insureds, agents, and lien holders for policy related inquiries
• Provides Superior Customer Service and offers solutions and/or options within Company guidelines
• You may be asked to periodically attend office-based training or meetings as needed

Preferred Qualifications

• Call Center and/or insurance-related experience preferred