Skip to content
Bilingual Customer Service Representative
| Company | Leidos |
|---|
| Location | Albuquerque, NM, USA |
|---|
| Salary | $18 – $18 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Junior, Mid Level |
|---|
Requirements
- High School diploma or General Educational Development (GED) certificate
- Minimum of 2 years of contact center experience or telephone customer service experience.
- Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation
- Bilingual (English & Spanish) verbal and written
Responsibilities
- Reply to calls and emails from the public on housing and FHA mortgages
- Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests
- Deliver excellent customer service in a high-volume call center, including responding to customer complaints
- Document customer email and phone communications within an internal database.
Preferred Qualifications
- Call Center (Omnichannel) background
- Experience in rental property management or mortgage servicing, including handling complaints
