Bilingual Customer Experience Specialist – Italian or Portuguese Speaker
| Company | Too Good To Go |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- You have previous experience in customer service, preferably in contact or call centre
- You are fully written and verbal proficiency in English and Italian or Portuguese, to communicate with users and partners across Canada.
- You are based in Ontario.
- You’re comfortable working towards KPIs and performance targets, with a strong focus on delivering great customer outcomes
- You’re open to feedback and coaching, and see them as opportunities to learn, grow, and deliver even better experiences for our customers.
- You are a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
- You are detail-oriented and stay focused even when you have to handle repetitive tasks.
- Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences.
Responsibilities
- You will be the main point of contact for our customers and partners ensuring they receive outstanding customer/partner support by answering inquiries through email, chat and phone.
- You will answer all questions through some of our SSMM tools (such as Facebook, App Store, Play Store and Trustpilot)
- You will handle priority situations (urgent cases) as well as contact stores proactively when necessary.
- You will execute processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour.
- You’ll follow a predefined schedule that ensures consistent coverage across our support channels, with punctuality and adherence to assigned shifts being key to our team’s success.
- You will be our best ambassador by embodying the philosophy and tone of our brand.
- You will collaborate closely with other teams to spot challenges early on and enhance efficiency.
Preferred Qualifications
- Previous experience working with CRMS Zendesk & Salesforce will be a plus!
- Previous experience working in a marketplace or the Food Industry will also be a plus.