Bilingual Client Support Advisor
| Company | Royal Bank of Canada |
|---|---|
| Location | Montreal, QC, Canada, Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Exceptional written and oral communication skills in French and English
- Customer Service experience in a banking or call center environment
- Strong knowledge of various computer applications combined with the ability to learn new complex systems
- Analytical thinker with a knack for problem solving
Responsibilities
- Responsible for providing 1st level telephone support relating to technical issues, navigational issues and problem resolution to clients using all RBC Cash Management applications
- Act as a 2nd level support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigations
- Escalate complex and/or unresolved issues to the appropriate next level of escalations
- Document all activities to ensure that the client’s history is accurate for the purposes of escalations and trending
- Participate in creating/maintaining a positive team environment where team members give each other support, promote good morale, and co-operation. Responsible for ongoing personal development and information sharing
Preferred Qualifications
- Adaptability
- Decision Making
- Detail-Oriented
- Group Problem Solving
- Interpersonal Relationship Management
- Operational Delivery
- Time Management