Bilingual Care Partner
| Company | Thyme Care |
|---|---|
| Location | Nashville, TN, USA, Remote in USA |
| Salary | $24.03 – $24.03 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- At least 2 years of experience in a patient-facing or member-facing role
- Success in a metrics-driven, feedback-oriented environment
- Experience working from home and/or in a fast-paced environment, a plus
- A member-first approach
- Effective listener and communicator
- Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology
- A quiet working space
- Bilingual in Spanish
Responsibilities
- Talk to, navigate, and guide members who have cancer throughout their journey
- Reach out to members by phone, text, video, and email to check in on their needs
- Help members connect with providers or resources (e.g., transportation, financial grants, emotional support resources, medical equipment)
- Help members schedule health and wellness visits with the provider team
- Conduct survey assessments to determine changes in health, needs, and goals for advanced care planning
- Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards
- Be a valuable partner to members, guiding them to the right resources and information
Preferred Qualifications
- Healthcare experience preferred
- 2+ years of experience working at the front office of a doctor’s office, working in a healthcare call center, or in a patient-facing role at a healthcare startup
- Comfort with ambiguity
- Proven track record of success within scaling businesses, fast-paced environments, and/or startups