Bilingual Call Center Representative

Bilingual Call Center Representative

Requirements

• High school diploma or equivalent education, training, or experience.
• At least two years of customer service, call center, or insurance industry experience or equivalent education, training, or experience.
• Bilingual in Spanish and English.

Responsibilities

• Be the first contact for customers and injured workers, delivering excellent customer service.
• Answer inbound phone calls, resolve caller needs, and provide information.
• Retain a significant amount of information, follow a structured schedule, and provide individualized attention to each customer.

Preferred Qualifications

• 60 hours of college credit preferred
• 5 years of high volume call center experience or 5 years of insurance industry experience preferred.