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Bilingual Call Center Associate
| Company | Promise |
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| Location | Fairfield, CA, USA |
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| Salary | $25 – $25 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- At least 1 year of experience in a call center or client service role.
- Bilingual in English and Spanish to effectively support diverse clients.
- Strong communication skills, dependability, and a positive attitude.
- Ability to stay organized while handling multiple inquiries and delivering high client satisfaction.
- Availability to work on-site full-time in our Fairfield, CA office.
Responsibilities
- Respond to client inquiries through phone, email, and text, delivering accurate and clear communication.
- Assist bilingual clients in English and Spanish to fully utilize Promise’s services.
- Escalate complex issues to the appropriate teams for swift resolution.
- Inform clients about special relief programs and assist them through the application process.
- Maintain detailed records of client interactions to ensure consistent, high-quality service.
Preferred Qualifications
No preferred qualifications provided.
