Bilingual Business & Systems Analyst
Company | Sun Life |
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Location | Montreal, QC, Canada, Toronto, ON, Canada, Ottawa, ON, Canada, Kitchener, ON, Canada |
Salary | $58000 – $97000 |
Type | Full-Time |
Degrees | Bachelor’s |
Experience Level | Mid Level |
Requirements
- 3 to 5 years of progressive experience as a Business & Systems Analyst
- Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada
- Reliability Status: Must be eligible for and obtain a Government of Canada Reliability Status security clearance through Sun Life
- Good understanding of privacy, compliance, control, and security requirements
- Skilled in test execution and understanding the outcomes
- Technical aptitude and ability to translate technical jargon into business language
- Strong analytical skills and comfortable with data requirements and related data activities
- Strong interpersonal and relationship building skills with technical and business personnel
- Ability to work collaboratively in a matrixed and/or ambiguous environments
- Good multitasking, prioritization, and time management skills
- Comfortable working in ambiguous environments
Responsibilities
- Analyze and define user needs and translate them into system requirements/epics/user stories/data mapping documents
- Work with the team to conduct analysis on business requests with a focus on the links between processes and systems throughout the organization
- Create and/or provide comments into internal and external communications and user documentation
- Review and provide comments on business and technical documentation
- Support business on the roll-out of what has been developed with a focus on end-to-end validation
Preferred Qualifications
- Experience in supporting client-facing operations is an asset
- Understanding of Call Centre practices is an asset
- Knowledge of financial services industry is an asset
- University degree in business or technology or an equivalent experience
- Knowledge of OASIS and Member Enrolment (ME) tool is an asset