Bilingual Associate – Life Service – Advice Centre
| Company | Royal Bank of Canada |
|---|---|
| Location | Montreal, QC, Canada, Mississauga, ON, Canada, Halifax Regional Municipality, NS, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
- Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8 am to 8 pm EST, to better help our clients
- Excellent oral and written communication skills
- Strong attention to detail and problem resolution skills
- Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
- Ability to navigate between multiple systems
Responsibilities
- Effectively answer inbound calls centered on updating, managing, and reporting of policy information to our clients – life and health policy owners and brokers
- Respond to email inquiries related to their policies by both owners and brokers
- Provide insurance assistance to clients based on their needs
- Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely manner
- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of contact, demonstrating the ability to connect through discussion and escalate as necessary
- Demonstrate a solid understanding of the policies and effectively communicate them to clients and brokers
- Use procedures effectively and seamlessly during calls
Preferred Qualifications
- Knowledge of insurance products & policies (Life and Health)
- Call centre experience