Bilingual Account Manager

1+ years of commercial experience in Account Management/Sales or relevant customer-facing roles
Ability to influence various audiences both internally and externally using strong verbal and written communication
Ability to adapt to a constantly evolving fast-paced environment
Highly responsive and data-oriented attitude, able to take the initiative and maintain high-quality relationships with all kinds of partners
Understanding the customer needs and overcoming any challenges the business may face
Project management and a problem-solving demeanor to adjust to the autonomy of the role
You’re self-motivated and highly organized as you’ll manage a big portfolio of merchants
Fluent (written & verbal) in French and English

Take complete ownership of your restaurant portfolio and drive the business and operational performance
Identify and initiate new partnership opportunities with the restaurants in your territory
Build long-term relationships with the restaurant partners and deliver exceptional customer service experiences
Drive on-the-ground knowledge and context about the territory you operate into the wider Uber Eats team
Cross-functional collaboration, wherein you will work closely with various team members to identify high-potential partnerships and improve the experience right from the first pitch to the first trip
Solve complex issues by ensuring our customer service is prioritized and solved efficiently
Act as an ambassador for the mission, brand, and product of Uber Eats

You have strong problem-solving skills and the ability to come to solutions
You are comfortable working with numbers to drive insights and like to make data-driven decisions
Result-oriented, proactive and highly motivated. You’ll work hard until you get the job done!