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Bigfix Engineer
| Company | DLH |
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| Location | Bethesda, MD, USA |
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| Salary | $112439.94 – $125491.01 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- A bachelor’s degree and seven (7) years’ experience or equivalent work experience in lieu of education will be considered.
- Must have a minimum of five (5) years of experience performing systems administration/engineering tasks within an enterprise IT environment.
- Must have a minimum of five (5) years of experience architecting and building enterprise endpoint management solutions using BigFix.
- Must have experience and familiarity with technologies including BigFix Core/Inventory/Compliance, Microsoft Intune, Defender for Endpoint, Azure Arc, VMware, PowerShell, Windows Server, Active Directory, and GPO.
- Must possess excellent time-management and organizational skills, written and oral communication skills, and experience maintaining technical data and documentation.
Responsibilities
- Provide comprehensive patching, release, and operations support for enterprise systems.
- Create custom content in BigFix for distributing software, patches, and configurations.
- Assist in migrating endpoints, configurations, and processes to Microsoft Intune.
- Support multiple operating systems on premises and in our cloud environments.
- Collaborate across Enterprise Operations to incorporate Zero Trust principles in the infrastructure.
- Set up monitoring and reporting for required agents across multiple platforms.
- Managing BigFix infrastructure in a Windows environment.
- Diagnose and troubleshoot problems with servers, software, and actions.
- Provide escalation support and assistance to technical support and junior administrators.
- Manage onboarding and offboarding of endpoints in Microsoft Defender for Endpoint.
- Ensure all endpoints are within compliance; identify and remediate discrepancies.
- Provide information and data utilized for asset reporting.
- Provide subject matter expertise on issues and tasks related to the remote distribution of packages.
- Provide subject matter expertise for any and all issues that may affect workstations.
- Assist with updating Process and Procedure documentation for End User Technology and Service Desk.
- Perform assigned tasks independently.
Preferred Qualifications
- Linux expertise and Azure experience/certification would be a plus.
