Bentech Strategic Channel Specialist
| Company | Guardian Life |
|---|---|
| Location | Boston, MA, USA, New York, NY, USA, Bethlehem, PA, USA |
| Salary | $93080 – $152915 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 3+ years of experience in account management, client success, or related roles, preferably in SaaS or benefits technology.
- Familiarity with benefits administration processes, and integrations (e.g., EDI, APIs).
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Problem-solving and analytical skills, with the ability to translate client challenges into insights.
- Communication and interpersonal skills, both written and verbal.
Responsibilities
- Serve as an account manager for assigned Benefit Technology partner accounts, understanding their business goals and challenges.
- Build and maintain relationships with key stakeholders, including product managers, and operations leaders.
- Conduct regular check-ins (e.g., QBRs) to review account performance, usage metrics, and identify opportunities for optimization.
- Support negotiations with vendor partners, and influence stakeholders across multiple teams and departments.
- Act as the voice of the customer within the company, ensuring their feedback is communicated to relevant teams (e.g., API Solution team, Partner Support team, Engineering).
- Coordinate with cross-functional teams to resolve issues, including integration challenges, or feature gaps.
- Provide insight during critical events like open enrollment periods, ensuring a smooth and efficient process.
- Deliver and present reports, plans, and competitive analyses to internal stakeholders.
- Identify opportunities to expand the partnership (e.g., user experience, capabilities, or new product offerings).
- Monitor account health metrics (e.g., usage, satisfaction scores) to proactively address risks, identify opportunities.
- Collaborate with Sales and Marketing to deliver tailored solutions that align with customer needs.
- Stay updated on industry trends, regulatory changes, and the competitive landscape to provide strategic advice to clients.
- Educate clients on new features and best practices.
- Represent the company as the SME and present internally to stakeholders.
Preferred Qualifications
- Experience working with HR, payroll, or benefits-related platforms.
- Technical acumen to understand product integrations and data exchanges.
- Communication, negotiation, and stakeholder management skills.
- Exhibits analytical and problem-solving skills; able to use metrics and data to form insights.