Bentech Strategic Channel Manager
| Company | Guardian Life |
|---|---|
| Location | Boston, MA, USA, New York, NY, USA, Bethlehem, PA, USA |
| Salary | $116350 – $191155 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience in account management, client success, or related roles, preferably in SaaS or benefits technology.
- Familiarity with benefits administration processes, compliance requirements, and integrations (e.g., EDI, APIs).
- Proven ability to manage multiple accounts and priorities in a fast-paced environment.
- Strong problem-solving and analytical skills, with the ability to translate client challenges into actionable solutions.
- Exceptional communication and interpersonal skills, both written and verbal.
Responsibilities
- Serve as the dedicated account manager for assigned Benefit Technology partner accounts, ensuring a deep understanding of their business goals and challenges.
- Build and maintain strong, long-lasting relationships with key stakeholders, including product managers, operations leaders, and C-level executives.
- Conduct regular check-ins (e.g., QBRs) to review account performance, usage metrics, and identify opportunities for optimization.
- Lead negotiations with vendor partners, and influence stakeholders across multiple teams and departments.
- Act as the voice of the customer within the company, ensuring their feedback is communicated to relevant teams (e.g., API Solution team, Partner Support team, Engineering).
- Coordinate with cross-functional teams to resolve complex issues, including integration challenges, compliance concerns, or feature gaps.
- Provide guidance during critical events like open enrollment periods, ensuring a smooth and efficient process.
- Deliver and present reports, plans, and competitive analyses to internal Leaders.
- Identify opportunities and deliver solutions to expand the partnership (e.g., user experience, capabilities, or new product offerings).
- Execute project management processes throughout the vendor lifecycle, including development, roadmap planning, and launch activities.
- Monitor account health metrics (e.g., usage, satisfaction scores) to proactively address risks, identify opportunities.
- Collaborate with Sales and Marketing to deliver tailored solutions that align with customer needs.
- Stay updated on industry trends, regulatory changes, and the competitive landscape to provide strategic advice to clients.
- Educate clients on new features, best practices, and innovative use cases through webinars, training sessions, and resources.
- Be comfortable representing the company as the SME and presents internally and externally alike.
Preferred Qualifications
- Experience working with HR, payroll, or benefits-related platforms.
- Technical acumen to understand product integrations and data exchanges.
- Excellent communication, negotiation, and stakeholder management skills.
- Exhibits analytical and problem-solving skills; comfortable using metrics and data to form insights, guide decisions, and measure success.