Benefits Enrollment Specialist

Benefits Enrollment Specialist

Requirements

• Minimum of 2 years experience in Human Resources
• Additional 2 years of experience in administering health benefit plans
• Must have good verbal and written communication skills and problem-solving skills
• Experience with Google Suite, and Microsoft Office Suite
• Organizational skills and attention to detail
• Understand and enact the ethical standards of an HR professional

Responsibilities

• Utilize Zendesk ticketing system to answer and assign inquiries
• Track benefits eligibility for new hires, newly eligible employees and employees who are losing eligibility
• Assist employees with understanding and enrolling in benefit programs with the Workday system
• Assist employees with benefit program questions to ensure better understanding and problem resolution
• Ensure accurate enrollment, tracking, and deductions of benefits within the Workday System
• Review and approve benefit enrollments in the Workday system for all eligible employees
• Initiate manual benefits events and annual enrollment events within Workday
• Supports Leaders in ACA reporting and tracking
• Update and review benefits program information for changes, accuracy, and best understanding
• Support the implementation of new benefit programs, projects and annual enrollment
• Identify and propose additions and improvements to benefits programs
• Perform audits to ensure data integrity and accuracy
• Liaison with external COBRA vendors to ensure accurate records and reporting
• Collaborate with benefits and engagement teams to deliver educational and engaging Open Enrollment content annually
• Work with outside vendors, internal stakeholders, and/or employees to administer leave/benefits including but not limited to: Medical Insurance, Dental Insurance, Vision Insurance, Short-Term Disability, Long-Term Disability, Life Insurance, Accident Insurance
• Work alongside the Accounting and Payroll team to ensure the timely reconciliation of premiums and accurate withholdings
• Coordinate with insurance brokers and other benefits services representatives to resolve employee issues or system problems
• Work with brokers and carriers on exceptions, correcting employee enrollment errors, and other situations requiring intervention
• Work with accounting/finance to ensure reporting needs are met
• Other duties as assigned

Preferred Qualifications

• WorkDay experience preferred