Benefit and Well-being Educator – Cigna Healthcare

Benefit and Well-being Educator – Cigna Healthcare

Requirements

• Bachelor’s degree in health education, health administration, marketing, business, or related field preferred
• 1 or more year of experience in benefit education/presentation and event deployment/support
• Current and active Health & Life License or in process of pursuing (completion within 90 days of hire)
• Excellent communication and presentation skills
• Proficiency in Microsoft Programs (PowerPoint, Word), CRM system (Salesforce.com), and virtual learning platforms (Web Ex & Allego) preferred
• Proven ability to excel in a heavily matrixed organization and expeditious sales cycles
• Ability to travel to local/remote trainings/meetings as assigned- 75-100%
• Must have reliable transportation
• This role must be located within the assigned territory/market to be able to drive or fly to client locations, local offices in and outside of the regional territory
• This role maintains a 40-hour work week, but may be required to attend events outside of regular business hours, as needed
• Bilingual or multi-lingual a plus

Responsibilities

• Support the execution of a key discipline within the Customer Event Operations organization, focusing on customer-facing events across all modalities
• Focus on the achievement of assigned goals and support in achieving functional goals
• Assist the end-to-end coordination of customer events in respective markets as a priority, including, but not limited to, facilitation with external stakeholders (customers), material preparation and creation, and ordering of items
• Alignment as contributor to market business strategy by understanding benefit and program offerings to ensure benefit education success to customers in a group setting
• Able to self-manage assignments and execute customer events
• Demonstrate in-depth understanding of key Cigna plan benefits, programs, solutions, and initiatives
• Work with Cigna clients and brokers to plan, coordinate, and execute tailored customer events with available modality options (on-site, virtual, and prerecorded options)
• Maintain current knowledge in all Cigna products, programs, solutions, and initiatives
• Provide segment-agnostic customer event support to Cigna Healthcare, including support with market community events and other Cigna Healthcare related events as directed
• Represent Cigna at customer events, ensuring a professional and positive image while effectively communicating Cigna’s products, programs, and solutions
• Identify customer education opportunities to drive maximum utilization of available resources (all lines of benefit plans and programs)
• Generate materials and order necessary items for customer events
• Lead and deliver virtual, onsite, or prerecorded presentations, engagement offerings, and activation duties in group setting as assigned to existing and prospective Cigna customers
• Coordinate with internal and external partners to ensure needs are met and potential problems are averted
• Keep applicable sales, account management and supporting teams informed about event status and opportunities for expanded business
• Follow established guidelines and procedures of customer events as assigned
• Refer customer service inquiries, administrative functions, implementation, billing questions, and other customer, client and producer matters to appropriate internal partners
• Coordinate, track, and update event meetings, including attendance, and top insights via data entry system (Salesforce.com) by assigned deadlines

Preferred Qualifications

• Bachelor’s degree in health education, health administration, marketing, business, or related field preferred
• Proficiency in Microsoft Programs (PowerPoint, Word), CRM system (Salesforce.com), and virtual learning platforms (Web Ex & Allego) preferred
• Bilingual or multi-lingual a plus