Behavioral Health EAP Consultant II
| Company | Elevance Health |
|---|---|
| Location | Raleigh, NC, USA, Latham, NY, USA, Atlanta, GA, USA, Grand Prairie, TX, USA |
| Salary | $66400 – $83000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- a HS diploma or equivalent and a minimum of 5 years of direct psychiatric and/or substance abuse experience and prior managed care experience; or any combination of education and experience, which would provide an equivalent background.
- Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.
- MA/MS preferred.
Responsibilities
- Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services; receives client request, assesses situation, determines appropriate course of action.
- Provides telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s).
- Manages Critical Incident Stress Debriefing requests.
- Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.
- Applies specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation.
- Provides employer consultation to supervisors, managers, and Human Resources of the EAP contracted organization.
- Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system.
Preferred Qualifications
- MA/MS preferred.