BDC Support Supervisor

BDC Support Supervisor

Requirements

• High School Diploma or GED and 4 years of relevant experience

Responsibilities

• Daily debrief with BDC Clerks for status updates. Review voicemails, emails and resolve all emergent issues. Review BDC daily reporting and BDC Daily Stats to determine appropriate level of action.
• Monitor the inventory snapshot daily and research and resolve discrepancies.
• Make DCIAM adjustments as necessary.
• Email vendor RRAs
• Coordinate DC to DC RRA’s with the shipping DC/CHF.
• Review the Holding Account Report & Weekly Holding Account Balance and conduct appropriate research.
• Research SOS performance issues with 3PL/BDC Clerk and provide feedback to Network Optimization Development Managers.
• Demonstrate excellent customer service: Handle escalated inquiries from the 3PL BDC leadership team. Respond to store leadership concerns on delayed customer special orders. Assist corporate BDC team on inquiries, projects or initiatives. Handle store and BDC phone calls as necessary.
• Drive damage reduction: Review the damage feedback from the BDC/Stores. Monitor scratch & dent damage classification to ensure maximum return on impacted inventory.
• Send correspondence for weekly reporting and collaborate with business partners (Inventory Fulfillment Specialists, Transportation Specialists, 3PL BDC GM, Ops Manager, Transportation Leadership and BDC Ops Manager) on any exceptions.
• Work collaboratively to support Pro Order Management and provide weekly follow-up and communication on open orders.
• Conduct weekly Inventory Snapshot workshops with BDC Clerk. Hold bi-weekly inventory call with BDC Operations Managers.
• Facilitate weekly calls with 3PL BDC General Manager and Operations Manager to review key areas of opportunity. If not based on-site, be available to travel to the BDC each week if required for meetings, research or collaboration.
• Provide direct feedback on all opportunities to 3PL BDC supervisor team, Operations Manager and General Manager. Continuous partnership with 3PL BDC leadership on BDC network development, special projects and pilots.
• Review adherence to CTPAT rules and process any exceptions timely.
• Monitor 3PL Maintenance Service Channel Requests and escalate if necessary.
• Execute system testing for the on-boarding of new XDTs
• Assist BDCs with preparing for physical inventories. Coordinate all inventory procedures, reconcile post inventory results with corporate accounting.
• Create annual BDC Support Action Plan with partnership of BDC Operations Manager.
• Build partnership with stores and coordinate store visits with BDC General Manager and BDC Operations Manager.

Preferred Qualifications

• Bachelor’s Degree and 3 years of relevant experience