BDC Consultant – Holman Toyota
| Company | Holman |
|---|---|
| Location | Mt Laurel Township, NJ, USA |
| Salary | $26.44 – $26.44 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint)
- Strong organizational skills
- 2-4 Years of Customer Service or Sales Experience
- Experience in automotive industry a plus
- Experience using CRM tools, Automotive CRM a plus
- Familiarity with dealership operations a plus
- Familiarity with BDC functions a plus
- Experience reviewing and improving processes to increase efficiencies
Responsibilities
- Maximizing Internet Lead and Portfolio Management TO performance
- Facilitate effective TO distribution to Sales Advisors
- Follow-up with TO’s to ensure work-flows have been executed
- Review internal notes ensuring each TO is handled personally and promptly
- Keep daily notes on TO activity to ensure a regular follow up and reporting process
- Be fully prepared for daily appointments
- Confirm appointments prior to arrival time
- Reschedule ‘No Show’ appointments when necessary
- Understand importance and benefits to the retail business
- Identify opportunities to build trust and mutual respect
Preferred Qualifications
- Experience in automotive industry a plus
- Experience using CRM tools, Automotive CRM a plus
- Familiarity with dealership operations a plus
- Familiarity with BDC functions a plus