BCBA Director of Clinical Services

BCBA Director of Clinical Services

Requirements

• Master’s degree or higher from an accredited university in acceptance with BACB guidelines
• Completion of 8-hour supervision course
• BCBA certification from the BACB, in good standing
• Active state license, in good standing, when applicable
• 3+ years working with children and autism spectrum disorders
• 3+ years of supervisory experience preferred OR two years of successfully overseeing cases and Behavior Technicians at Centria with a high preference towards those who have mentored practicum students
• Crisis management experience, preferred
• Competency with implementing PFA/SBT and assent-based practices, preferred
• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively in order to follow IPOS requirements, emergency procedures, and report on activities performed
• Must pass all qualifications for the Foundations of Care Certification mentorship within 9 months of hire, or enrollment in mentorship.

Responsibilities

• Use internal tools to review client data, documentation, treatment plans, and related performance metrics for all clients to ensure alignment with internal performance standards, best practices, and evidence-based approaches.
• Offer comprehensive clinical case support and supervision to Supervising Clinicians by conducting case reviews, assisting with data-based decision making, and providing clinical recommendations and solutions.
• Engage in problem solving for challenging cases by making data-based decisions, delivering in-session coaching, arranging additional supports, and reducing barriers to enhance performance.
• Use internal tools to review supervision practices and other performance metrics for their team of Supervising Clinicians to ensure alignment with internal performance standards, best practices, and evidence-based approaches.
• Evaluate and manage clinical performance of Supervising Clinicians by setting clear expectations, providing coaching and feedback, and assisting in arranging the environment to influence successful performance.
• Execute performance improvement initiatives provided by the Clinical Excellence Department (CED) to enhance the overall clinical services and outcomes of our organization, adhering to predetermined timelines.
• Organize and lead group training for Supervising Clinicians, focusing on topics such as clinical skills development, effective supervision techniques, and adherence to organizational protocols.
• Facilitate group training for Behavior Technicians, covering essential topics such as ABA principles, behavior management strategies, and treatment plan implementation.
• Supervise the onboarding and training of new Supervising Clinicians, ensuring they receive comprehensive orientation, ongoing support, and mentorship.
• Collaborate with the Area Director of Clinical Services and Operations Director to recruit, interview, and hire Supervising Clinicians.
• Collaborate with the practicum leaders to provide supervision to practicum students serving as clinical supervisors, as needed.
• Collaborate with the Area Director of Clinical Services to address and escalate matters of compliance, credentialing, case assignment, and scheduling for resolution.
• Attend corporate meetings and training as scheduled.
• Conduct monthly customer service check-ins with caregivers to assess their satisfaction, address concerns, and obtain feedback regarding the services provided.
• In collaboration with the Operations Director support case assignment for complex high acuity cases.
• Assist Operations Director/Field Staff Manager and advocate for maintaining team’s clinical case load at 95% or higher of clinician’s ATI targets.
• Depending on the size of the assigned team (if less than 8 Supervising Clinicians), manage a small caseload to contribute directly to client care and maintain clinical expertise.
• Attend and present at local conferences, support Centria marketing efforts where needed, and represent Centria by engaging with the local behavior analytic community.
• Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
• Responsibility to report violations of Company policies or the Code of Conduct.

Preferred Qualifications

• 3+ years of supervisory experience preferred
• Crisis management experience, preferred
• Competency with implementing PFA/SBT and assent-based practices, preferred
• Experience curating and conducting trainings and workshops for clinical staff
• Proficiency in electronic data collection and analysis systems
• Proven experience and understanding of customer service