Battle Captain – Midnights

Battle Captain – Midnights

Requirements

• 1 + years of related experience
• US Citizenship Required
• 8570 certification: IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP) and ITIL certification within 6 months of hire
• Must be able to obtain an Interim SECRET clearance to start, and a final SECRET clearance
• Required Skills and Abilities: Communication, Problem solving, Tracking of tickets in ticket system

Responsibilities

• Oversee and direct daily operational processes and procedures in accordance with direction given by all levels of management
• Supervises the staff on shift, ensures compliance with policies and procedures and monitors the staff’s daily work
• Analyzes and maintains operational data and briefs all teams on high visibility issues that occurred on the previous shift
• Responsible for operational and physical security of the operational area to include verifying security clearances for visitors in DISS physical security system
• Operates classified and unclassified computer workstations, phones, and VTCs
• Monitors operational dashboards for system statuses, such as VMware Operations, Network Common Operational Picture (NETCOP) and close circuit security system
• Responsible for approving, tasking, tracking, or creating ITSM tickets during their shift
• Has the authority to task technical team members to address issues that are not clearly defined in team’s roles and responsibilities
• If a situation arises that impacts operations, such as a Commanders Critical Incident Report (CCIR), the Battle Captain will follow the CCIR GEFS3 procedures
• Manage the Operations floor
• Direct troubleshooting efforts for impacted services
• Provide updates to all levels of leadership, government, contractor, or military leadership
• Document and update daily briefing document
• Conduct daily briefing as needed
• Create, track, close all Authorized Service Interruptions (ASI’s) impacting services
• Track any ASI’s submitted by outside agency that may impact services
• Monitor phone calls, active bridge line, Microsoft Teams chats, and group emails impacting operations
• Conducts Incident Management as the initial triage for users requesting assistance via phone calls, ITSM Tickets, or emails concerning GEFS3 issues and will create and assign ITSM Tickets as needed
• Will float to fill in for other Battle Captains when they are on leave, call in sick, or have military duty. Floating should be less than 30%

Preferred Qualifications

• Bachelor’s in Computer Information Systems or equivalent years of work experience