Bankruptcy Quality Assurance Specialist

Bankruptcy Quality Assurance Specialist

Requirements

• High school diploma or equivalent, required.
• Bachelor’s degree or equivalent experience, required.
• 3-4 years of mortgage servicing or Bankruptcy experience required.
• Detail oriented, excellent organizational skills and ability to handle multiple tasks.
• Able to effectively interact with managers and members of the functional areas including but not limited to Bankruptcy and compliance.
• A self-motivated work style and a strong desire to exceed expectations.
• Excellent written and verbal communication skills.
• Able to work with minimal supervision.
• Ability to meet timelines.
• Must possess excellent attention to detail and problem-solving skills.
• Above average skills in quality and production rates.
• BKFS/LoanSphere experience required.
• Proficiency in Microsoft Office – Outlook and Excel.

Responsibilities

• Assist in identifying operational risks and escalating issues to management.
• Performs reviews of proposed judgment orders pre-filing to ensure accuracy and compliance with state and client regulations.
• Performs reviews of other Bankruptcy related documents to ensure accuracy as needed.
• Regularly enters file level attorney firm discrepancies errors are identified and reviews monthly firm scorecards of highest error rate firms.
• Work with Attorney Network department to develop Performance Improvement Plans when firm quality issues are identified.
• Recommend procedural changes and/or policy updates.
• Identifies trends and potential training opportunities based on quality control oversight.
• Research and review accounts, items, or processes.
• Quality Assurance liaison with functional areas.
• Provides on-site expertise to assist staff with Bankruptcy processing and document related questions specific to the quality oversight review.
• Reviews and identifies areas of opportunity from trends in quality assurance analysis, provides information to management on root cause analysis and trends.
• Assist with generation of error reports and monthly reporting of quality assurance key performance indicators.
• Complete monthly workflow audits.
• Maintain and improve quality results by following standards, identifying, and recommending areas of improvement or additional oversight.
• Compiles daily, weekly, and monthly loan level quality review results and trending.
• Participates in special projects for the department as assigned.
• Performs related duties as assigned by supervisor.

Preferred Qualifications

No preferred qualifications provided.