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Banking Services Operations Associate III – Mortgage Payments & Maintenance
| Company | M&T Bank |
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| Location | Buffalo, NY, USA |
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| Salary | $18 – $28.11 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Associates’ degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience
Responsibilities
- Complete routine data entry, system updates and validation related to mortgage payments, payoffs and special product maintenance.
- Complete standardized document review and validation related to mortgage notes, modifications and ACH (Automated ClearingHouse) agreements.
- Complete basic documentation preparation related to mortgage loan modification documents.
- Respond to or initiate standard requests on exception payment applications or mortgage document term research.
- Complete mid-level complexity research into maintenance completed, payments and payoffs.
- Complete entry-level reconciliations of system maintenance and cash work as required by assigned area.
- Complete routine or standardized exception processing of payments, payoffs and ARM (Adjustable Rate Mortgage) criteria outside current system logic.
- Maintain contact with internal business partners and external customers as required in completing assigned responsibilities.
- Work with, assist and complete quality control of offshore vendors who are processing work on behalf of the Bank.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Preferred Qualifications
- Data entry, payment processing, and/or mortgage servicing experience
- Minimum of 1 year’s relevant experience
- Proven internal and external customer service experience
- Proficiency with personal computers as well as pertinent spreadsheet and word processing software
- Demonstrated verbal and written communication skills
- Demonstrated problem-solving skills
