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Banking Services Group Leader II – Ipds
| Company | M&T Bank |
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| Location | Cheektowaga, NY, USA |
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| Salary | $20.94 – $34.91 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- Minimum of 4 years’ higher education and/or work experience
- Work leadership experience
- Strong customer service skills
- Knowledge of relevant spreadsheet, word processing and presentation software as required within assigned team.
Responsibilities
- Monitor workflow and serve as liaison between Document Imaging Teams and management.
- Assist in managing the relationship between onshore team and both internal business partners and outside vendors including offshore partners
- Provide training and coaching to both onshore and offshore teams on daily work functions and approve work of assigned team. Assist with onboarding new hires.
- Assist with production work on an as needed basis.
- Complete daily production reporting and SLA Monitoring for assigned Deposit & Payment Services team.
- Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures.
- Participate in and help facilitate special projects as assigned.
- Manage and provide guidance on exceptions occurring within the team.
- Identify opportunities and assist with implementation of approved process improvement efforts for assigned team.
- Approve daily team productivity reports, ensuring they accurately reflect team activity.
- Research and resolve routine internal and external customer issues and escalations within assigned area. This includes but is not limited to monitoring team email box, phone calls and exception queues.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Preferred Qualifications
- Proven verbal and written communication skills
- Experience working with an Offshore Vendor
- Knowledge of systems (Kofax Total Agility, Banking Services Portal, FileNet), documents and procedures in assigned area
