Backlog Strategist

Backlog Strategist

Requirements

• Bachelor’s degree in business or related field, or equivalent
• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Responsibilities

• Determine and set appropriate priority for open order lines at a product level globally by using planning information, input from BU, sales, and operations.
• Review and process expedite requests or DIR activities, international expedites, and escalations at a product level globally.
• Respond to escalation issues, engage plant leadership or supervisor when appropriate.
• Partner with the BU, sales, materials planning and manufacturing operations to provide proactive support for product shortages to reduce the need for customers to enter expedite requests or Delivery Improvement Requests.
• Proactively identify product delays or impactful demand changes and take actions to improve availability. Partner with Demand Planning, Materials Planning and Manufacturing Operations to ensure appropriate forecast and lead times are utilized.
• Assist in the analysis and correction of all issues related to their area of responsibility.
• Solve customer issues using a positive, proactive customer centric mindset. Recognize and identify customer needs and respond with urgency. Work with others to determine alternative solutions as required that meet or exceed customer expectations.
• Coach and train internal and external stakeholders to the GPO processes to enhance the customer experience.
• Assist in projects as assigned by management staff. Lead and provide periodic updates on assigned projects or other initiatives, as defined by Supervisor/Managers.
• Responsibility for content of Standard Operating Procedures; provide changes to Quality Assurance/Global Competency organization for updating of documents.
• Provide recommendations relevant to the improvement of policies and procedures.
• Provide direction and prioritization to our distribution centers on quality inspection, receipts and shipment.

Preferred Qualifications

• A minimum of 3 years of customer service and / or material planning experience in a fast paced, high volume environment.
• A Bachelor’s degree in Supply Chain Management.
• Possess well-rounded knowledge in supply chain, materials planning, and logistics.
• Proven track record in resolving customer issues through a customer centric mindset.
• Exceptional problem solving and project management skills.
• Expertise in SAP and other Rockwell Automation’s business systems is required.
• MS Office suite experience.
• Working knowledge of web-based tools.
• Excellent customer relations / service experience.
• Fluent in English, both written and verbal