AVP – Implementation Lead

AVP – Implementation Lead

Requirements

• 7-18+ years of hands-on solution architecture, data integration, partner delivery experience and working with compliance teams in a financial institution
• Ability to understand, visualize, and document the client’s product construct and how they map to our internal data models used for processing cards, transactions, and loans
• Excellent knowledge of SFTP, APIs, and related standards such as HTTP, REST, SOAP, and OAuth
• Proven ability to present technical solutions effectively to diverse stakeholder groups
• Experience managing projects with multiple requirements and agendas while maintaining holistic plans and driving to agreed upon schedule
• Outstanding communication and problem-solving skills, customer focus, and results orientation
• Knowledge of financial services and the fintech ecosystem and desire to learn changing trends across, especially as it relates to legal, compliance, underwriting, and risk management

Responsibilities

• Passionately understand our partners use cases, flow of funds, business goals, and product offering to align the correct solution to deliver value to their customers in a complaint, efficient, and effective approach
• Lead the technical and compliance onboarding process for new & existing clients, ensuring smooth integration with banking and financial services platforms
• Gather required documentation and conduct due diligence checks, such as KYC (Know Your Customer), AML (Anti-Money Laundering), and regulatory compliance
• Guide partners through account setup, API integration, and service activation
• Transition partners through the phases our partner journey showing success criteria for each phase
• Liaise effectively with client-facing teams (product/engineering, legal/compliance/risk, accounting, and other teams); provide strategic guidance as needed around client documentation, AML and Risk standards/guidelines, or Bank standards
• Be an owner and driver of process definition and improvement to streamline the partner onboarding journey
• Demonstrate a history of managing 5-7 complex programs simultaneously
• Demonstrate an ability to capture issues, escalate timely and effectively, manage scope and change requests, timelines, overall program performance
• Serve as the primary point of contact for new clients throughout the onboarding phase
• Communicate clearly and effectively with the clients to provide updates, resolve issues, and answer queries
• Conduct onboarding training sessions and provide ongoing support to ensure client understanding of the bank’s platform

Preferred Qualifications

• Experience implementing and configuring credit, debit, and pre-paid programs with card issuers and networks
• Defining requirements for credit and payment network data feeds to integrate and be ingested by a banking core and downstream reporting systems