AVP – Head of Customer Delivery – Retail Casualty
| Company | Everest |
|---|---|
| Location | Chicago, IL, USA, Middlesex, NJ, USA, New York, NY, USA, Atlanta, GA, USA |
| Salary | $152000 – $200000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree or equivalent business experience required.
- Minimum 10+ years of (re)insurance experience, with at least 5 years in a strategic leadership role.
- Minimum of 5 years’ experience in leadership in the Retail Casualty space
- Proven experience in operating model transformation and change management.
- Strong background in project management and cross-functional delivery.
- Experience working in matrixed and virtual team environments is a plus.
- Demonstrated ability to deliver on key performance indicators.
Responsibilities
- Lead and manage 5 teams (30+ members) across multiple U.S. locations supporting Retail Casualty Underwriters.
- Oversee our responses to internal audits inclusive of root cause problem solving when applicable.
- Foster a culture of continuous improvement, accountability, and engagement.
- Recruit, train, and mentor talent while empowering the extended leadership team.
- Act as the primary liaison between Retail Casualty Underwriting units and the broader North America Operations team (including Data & Analytics).
- Provide strategic support to senior leadership in Underwriting and Operations on operational and technology implications of major initiatives.
- Coordinate project management efforts for cross-functional initiatives, supporting Underwriting product leaders and broader business goals.
- Own and/or contribute to a variety of business specific initiatives including, broker data management strategy; product management and filings; and overseeing alignment to Corporate Underwriting guidelines.
- Deliver on operational metrics and customer experience goals through proactive monitoring and problem-solving.
- Lead change management efforts to support adoption of new tools, workflows, and strategic initiatives.
- Break down silos and leverage best practices across teams to drive operational sustainability.
Preferred Qualifications
- Experience working in matrixed and virtual team environments is a plus.
- Strong data-driven analysis, planning and problem-solving mindset.
- Passion for process improvement and leveraging technology to drive change for business improvement.
- Comfortable navigating ambiguity and driving clarity in evolving environments.