AVP – Digital API – Consumer Bank Product Owner
| Company | Synchrony Financial |
|---|---|
| Location | Seattle, WA, USA, Newport Beach, CA, USA, Bentonville, AR, USA, Stamford, CT, USA, Chicago, IL, USA, Altamonte Springs, FL, USA, Charlotte, NC, USA, Alpharetta, GA, USA, New York, NY, USA, Draper, UT, USA, Kansas City, KS, USA, Cincinnati, OH, USA |
| Salary | $90000 – $155000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s Degree or, in lieu of a degree, a high school equivalent and 8+ years of experience as a Product Owner within a consumer banking organization.
- 4+ years of digital product owner experience, including experience in API and/or services management.
- Ability to work U.S. east coast hours AND must be able to go into a physical hub location on a regular basis.
- You must be located at or within a 2 hour drivable commutable distance to one of our virtual or hybrid hub locations.
Responsibilities
- Identify business needs and translate to business requirements and stories for our API teams, known as the Business Services Layer (BSL).
- Influence decisions by providing technical consultation and direction to stakeholders alongside our Technical Product Owners.
- Work closely with Technical Product Owners to ensure technical implementation meets the business requirements and business rules.
- Ability to deep dive into complex technical systems.
- Ensure strong communication and coordination to the ‘front end’ developers and teams as well as any other API consumers.
- Recommend new technology trends and innovative products/features to the teams.
- Oversight and leadership of the wing-to-wing product development lifecycle, including build, test, launch, and adoption.
- Work with the Agile Development Team and Scrum Master, lead backlog planning and grooming, and support Release planning.
- Coordinate and lead user acceptance testing (UAT) for releases.
- Work with UX partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performance.
- Partner with key stakeholders (Marketing, IT, Compliance, Credit/Risk and Operations) to identify and prioritize future features to deliver to market and manage the product backlog.
- Lead ‘run the engine’ functions for the team, such as triaging and managing defects, employee education, user inquiries, SLA issues, etc.
- Partner with Digital Analytics team to closely monitor and understand usage patterns online and utilize tools such as Omniture, GA, and Splunk.
- Keep all product and API documentation up to date.
- Work closely with our Consumer Bank Digital Product Owners to create a unified digital customer experience.
- Participate and work in Scaled Agile Framework (SAFe) as our teams are part of a Solution Train.
- Perform other duties and/or special projects as assigned.
Preferred Qualifications
- Experience with Agile and/or SAFe (Scaled Agile Framework) in a product owner role.
- Track record of creative and strong problem solving and ability to thrive in a cross-functional and virtual environment.
- High energy, self-motivated.
- Strong communication skills (verbal and written).
- Passion for learning about new technologies and identifying ways to drive innovation.
- Analytical mindset and skillset.
- Strong presentation skills.
- Experience influencing in a matrix environment across various levels.
- Strategic thinker.
- Proven ability to develop and implement action plans to drive business results.
- Strong project management experience, with a record of delivering on time.
- Strong digital proficiency, including launching new products and capabilities.
- Strong understanding of mobile and web applications.
- Experience leading large cross-functional virtual project teams.
- Experience with API teams.