AV/VTC Engineer / Programmer

AV/VTC Engineer / Programmer

Requirements

• A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science.
• Excellent customer service skills including customer relationships, responsiveness, timely resolution of customer issues, and the ability to problem-solve creatively in time-sensitive situations.
• Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 411 (Intermediate).
• Experience supporting and maintaining VTC/AV equipment and scheduling on the NIPRNET, SIPRNET, COE JWICS, GWAN, and GOLD networks.
• Experience engineering and installing VTC/AV systems.
• Minimum of 10 years advanced experience in engineering and installing VTC/AV systems and with Crestron/Extron and AMX control programming and DSP audio installation for AV/VTC systems.
• Required: Comp TIA Security +, Desired: Cloud+, GICSP, GSEC, or SSCP certification
• TS/SCI clearance required. Several of the Senior AV/VTC Administrator positions require the ability to obtain a Counterintelligence (CI) Polygraph and SAP access.

Responsibilities

• Responsible for planning, developing, testing, and implementing control system code, audio files, and other equipment-related configurations. In addition, perform in-house testing and on-site commissioning at USSPACECOM facilities in the Colorado Springs area.
• Plan and Oversee installations (specifically relating to AV Control System Programming and testing), operate, and maintain video conferencing equipment on NIPR, SIPR and JWICS networks.
• Oversee VTC Maintenance Crew in Maintaining the video conferencing-unique hardware, software, and peripherals. (e.g., CODEC, AV, Gateways, TMS, Monitors, Projectors, AMX Panels).
• Maintain currency with advancing technologies and provide recommendations for new technologies, including technology refresh, to the Government.
• Program and configure Extron, Crestron, AMX, and BIAMP systems for advanced AV deployments.
• Perform rack-level system configuration and testing and conduct troubleshooting and system validation for complex AV environments.
• Collaborate with project managers, field engineers, and design teams to ensure successful deployments and day-to-day customer AV/VTC sessions.
• Provide timely programming updates for Extron and Crestron systems in response to outages and as project requirements evolve.
• Maintain accurate technical documentation, configuration files, commissioning reports and ensure systems comply with applicable DoD and DISA standards.
• Provide oversight of daily AV/VTC operations across NIPR, SIPR, and JWICS networks.
• Lead troubleshooting and resolution efforts for escalated AV/VTC issues, providing root cause analysis and system-level remediation.
• Interface with government leadership and external vendors to ensure operational continuity and technology alignment.
• Mentor and train junior AV/VTC personnel; provide advanced technical guidance and support.
• Support the creation and maintenance of SOPs and security documentation for AV/VTC operations.

Preferred Qualifications

• Crestron Certified Programmer (CCP) Certification
• Extron Authorized Programmer (EAP) Certification
• Crestron Technician Certification
• Extron Control Professional Certification
• Extron Network AV Specialist
• Python 3.x proficiency
• Thinklogical Technology 300