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Automotive Service Advisor – Acura

July 8, 2025July 8, 2025

Automotive Service Advisor – Acura

CompanyMurgado Automotive Group
LocationHighland Park, IL, USA
Salary$80000 – $150000
TypeFull-Time
Degrees
Experience LevelJunior, Mid Level

Requirements

  • Previous experience as a service advisor or in a customer service role, preferably in the automotive industry.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and establish trust.
  • Knowledge of automotive service and repair procedures, including basic technical terminology.
  • Excellent organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
  • Proficiency in computer systems and software applications used in automotive service departments.
  • A commitment to providing exceptional customer service and exceeding customer expectations.
  • Flexibility to work weekends and evenings as needed to accommodate customer appointments.

Responsibilities

  • Greet customers promptly and courteously as they arrive at the service department.
  • Listen to customers’ concerns and accurately document their service needs and vehicle issues.
  • Schedule service appointments and communicate service recommendations to customers based on their vehicle’s maintenance requirements.
  • Provide estimates for service repairs and maintenance, ensuring transparency and clarity in pricing.
  • Coordinate with service technicians to ensure timely completion of repairs and maintenance services.
  • Keep customers informed of the status of their vehicle’s service and any additional repairs needed.
  • Address customer questions and concerns with professionalism and empathy, striving to resolve any issues to their satisfaction.
  • Follow up with customers after service appointments to ensure satisfaction and promote customer loyalty.
  • Maintain accurate records of service transactions and customer interactions in the dealership’s database.

Preferred Qualifications

    No preferred qualifications provided.


TaggedCustomer SuccessFinance & Operations & StrategyJuniorMid LevelMurgado Automotive GroupSales & Account Management

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