Automotive Guest Care Manager

Has automotive Service Advisor or Service operations experience
Is experienced in team leadership and development with a proven track record of building, mentoring, and motivating high-performing teams
Can manage multiple priorities and lead teams in a fast-paced, dynamic environment
Possesses a deep understanding of industry best practices and a commitment to maintaining high standards of service
Has strong problem-solving skills with the ability to make quick, effective decisions under pressure

Lead the service drive team to ensure processes run smoothly and guest expectations are exceeded
Oversee daily operations of the service drive, including team scheduling, performance management, and optimizing the guest experience
Handle guest inquiries, concerns, and escalations, ensuring timely resolutions to maintain high levels of guest satisfaction
Hire, train, and mentor service drive team members, ensuring they have the skills and knowledge to excel in their roles
Implement and maintain policies and procedures to ensure compliance with dealership and manufacturer standards
Analyze service drive performance metrics and lead efforts to implement strategies for continuous improvement
Ensure service drive team compliance with federal, state, and local regulations, including hazardous waste disposal and OSHA standards
Implement and uphold quality control processes to reduce comebacks and negative guest experiences
Serve as a positive role model and leader, demonstrating commitment to the team, guests, dealership, and company values
Perform additional duties as assigned by management

A team-first always perspective with a desire to win together attitude
An innate desire to help others in all ways possible
Dedicated to creating meaningful outcomes in everything you do
Welcomes difference by seeking, listening, and learning from diverse perspectives
Authentically communicates with transparency, empathy, and kindness
Forever curious and motivated by a passion for continuous improvement