Auto Field Appraiser

High School Diploma required.
2 – 3 years of field appraiser experience or 3 – 5 years of auto repair/body shop experience required.
Strong customer service experience required.
Must have good computer skills.
Must have good planning and organizing skills.
Must have good written and verbal communication skills. Some positions may require specific bilingual skills.
Must have the ability to effectively deal with conflict.

Participates in a program of formal and on-the-job training through classroom instruction, observing repair work and keeping abreast of new repair techniques and procedures.
Examines first and third-party vehicle damage in the field, at drive in locations, or at service centers as assigned. Follows the company photograph guidelines to verify the identity of the vehicle and to thoroughly document current condition/damage, prior damage, vehicle options, etc. and prepares accurate written appraisal to determine and verify the extent of vehicular damage. A copy of the appraisal will be provided to the owner and uploaded on the day of the appraisal. All supplements will be completed per company guidelines.
Ensures adherence to claims procedures and guidelines prescribed by the company to produce a high-quality work product.
Negotiates repair prices with repair facilities and secures agreed prices for repairs. Maintains a list of company approved part suppliers and uses these firms whenever possible/applicable to control the cost of repairs and to ensure quality work. May visit repair shops to evaluate physical plant, quality of work and may provide a list of garage or repair facilities to insured if allowed by state law.
Negotiates settlements in a timely manner as assigned. Ensures equitable and fair payment of physical damage losses within authority granted. Obtains all necessary documentation to substantiate the appraisal and/or settlement being offered.

No preferred qualifications provided.