Auto Field Appraiser
| Company | Sedgwick Claims Management Services |
|---|---|
| Location | Midland, TX, USA, Austin, TX, USA, Albuquerque, NM, USA, Pittsburgh, PA, USA, Syracuse, NY, USA, Denver, CO, USA, Twin Cities, MN, USA, Grand Prairie, TX, USA |
| Salary | $60000 – $70000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree from an accredited college or university preferred (but not required)
- Four (4) years of insurance or body shop experience required
- Good technical knowledge of auto appraisals
- Knowledge of client operations and labor regulations
- Excellent oral and written communication
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Good judgment and discretion skills
- Ability to manage multiple projects and set priorities
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- CCC One experience
Responsibilities
- Set appointments same day, inspect within 24 hours and write estimate car side
- Depending on location – appraiser is expected to write 6 to 10 estimates per day
- Ensures proper vehicle tear down
- Determine repair time allotments and required labor operations
- Makes accurate repair/replace decisions
- Assess and applies pre-existing damage, completes accurate total loss evaluations
- Negotiates agreed price with shop decision maker and sets time bound expected completion date per Client Guidelines
- Review and assess the validity of all supplement request
- Proactively provides customers with information regarding their vehicle’s cost of repair estimate and explains claims/repair process
- Maintains accurate vehicle’s cost of repair estimate and explains claims/repair process
- Negotiates advanced fees for tow, tear down, and storage on all vehicles that are determined to a financial total loss at a repair facility or tow yard
- Provide extraordinary customer service to all parties involved in the claims process
- Other duties as assigned by management or as needed
- When not in the field, assist quality assurance team and be available for desk appraisal work as well
Preferred Qualifications
- Professional certifications as applicable to line-of-business preferred
- If the employee is required to obtain licensing applicable to their role, they will have 60 days to complete the training and testing