Auto Claims Representative

Auto Claims Representative

Requirements

• Bachelor’s degree from an accredited college or university preferred
• Secure and maintain the State adjusting licenses as required for the position
• Three (3) years of personal line or commercial line property claims management experience or equivalent combination of education and experience required to include knowledge of construction basics
• Property estimating software experience a plus
• Familiarity with personal and commercial lines policies and endorsements
• Ability to review and assess Property Damage estimates, total loss evaluations, and related expenses to effectively negotiate first and third party claims
• Knowledge of total loss processing, State salvage forms and title requirements
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Service Expectations

Responsibilities

• Processes auto property damage and lower level injury claims; assesses damage, makes payments, and ensures claim files are properly documented and correctly coded based on the policy
• Develops and maintains action plans to ensure state required contract deadlines are met and to move the file towards prompt and appropriate resolution
• Identifies and pursues subrogation opportunities; secures and disposes of salvage
• Communicates claim action/processing with insured, client, and agent or broker when appropriate
• Maintains professional client relations
• Performs coverage, liability, and damage analysis on all claims assignments
• Performs other duties as assigned
• Supports the organization’s quality program(s)
• Travels as required

Preferred Qualifications

• Bachelor’s degree from an accredited college or university preferred
• Property estimating software experience a plus