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Auto Claims Adjuster-Entry Level
| Company | USAA |
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| Location | Phoenix, AZ, USA |
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| Salary | $48340 – $50340 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Entry Level/New Grad |
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Requirements
- High School Diploma or equivalent experience or GED
- Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims
- Ability to prioritize and multi-task while navigating through multiple business applications
- Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire
- Successful completion of a job-related assessment is required.
Responsibilities
- Acquire and apply basic knowledge of auto coverages, auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims such as; simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.
- Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload.
- Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.
- Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
- Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
- Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
- Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekends, and/or holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice during designated CATs.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Preferred Qualifications
- US military experience through military service or a military spouse/domestic partner
- Bachelor’s degree
