Assumptions Manager
| Company | Valon |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience in assumptions within mortgage servicing, compliance, investor relations, or a related field, with at least 2+ years in a leadership role.
- Strong knowledge of loan assumptions, investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, USDA), regulatory compliance, and legal considerations.
- Experience managing teams and ensuring adherence to compliance and investor requirements.
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Proficiency in mortgage servicing systems (e.g., MSP, Black Knight, or equivalent) and document management tools.
Responsibilities
- Lead and manage a team of Assumptions Underwriters, ensuring operational efficiency and compliance with investor (Fannie Mae, Freddie Mac, FHA, VA, USDA) and company guidelines.
- Oversee and enhance processes related to assumptions, ensuring regulatory and legal compliance while identifying opportunities for operational improvements.
- Develop and implement policies and procedures to align with investor requirements, mitigate risks, and improve servicing quality.
- Work closely with compliance and legal teams to address regulatory changes, audits, and policy updates affecting the assumptions process.
- Act as the primary liaison with investors, responding to inquiries, providing required documentation, and ensuring all assumption transactions meet investor standards.
- Monitor team performance, SLAs, and key performance indicators (KPIs) to ensure timely processing and issue resolution.
- Collaborate with internal stakeholders, including risk management, compliance, legal, and servicing teams, to handle escalations and ensure a seamless customer experience.
- Stay up to date on industry changes, regulatory updates, and investor guidelines that impact the assumption process.
- Assist in system enhancements, workflow optimization, and automation initiatives to improve operational effectiveness.
- Directly communicate with Freddie, Fannie, and Ginnie.
Preferred Qualifications
- Have previously managed an assumption department from end to end process.
- Excellent communication skills, with the ability to navigate sensitive homeowner situations with empathy and professionalism.
- Ability to coach, mentor, and develop team members while maintaining high performance and quality standards.
- Strong analytical and organizational skills, with a keen eye for process improvement, compliance, and quality control.
- A track record of developing or enhancing policies, procedures, and workflows to improve efficiency and customer experience.