Associate Technology Delivery Analyst
| Company | Interpublic Group |
|---|---|
| Location | New York, NY, USA |
| Salary | $60000 – $65000 |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Associate degree and/or years equivalent computer support work experience required.
- Some knowledge of various MAC and/or PC software and hardware equipment required.
- Familiarity with LAN/WAN knowledge, as well as the ability to analyze and solve semi-routine and more moderately complex computer related problems.
- Familiarity with troubleshooting, hardware, and remote access problems
- Hands-on experience with the latest MAC and/or PC operating systems, Dell/HP Desktop, and Laptops
- Some knowledge of MS Office Suite (Word, Excel, PowerPoint, Access), Outlook, Internet Explorer
- Must have experience and ability to analyze, diagnose and conclude appropriate actions for issue resolution
- Knowledge of TCP/IP protocols
- Willingness to learn and desire to be coached
- Must be Customer focused and present an attitude of teamwork
- Solid Communication skills required – Written, listening and speaking
Responsibilities
- Creates and responds to desktop related tickets to determine appropriate corrective actions and/or escalation.
- Imaging and shipping new hire devices
- Handling change-management request
- Regularly update the ticket tracking system with status and fixes
- Significant direct interaction with customers, requiring strong interpersonal skills with heavy focus on client relations
- Installs software and/or hardware peripherals, apply security patches
- Troubleshoots problems by applying established techniques, procedures and specific standards as determined by the End User Engineering Services team.
- Resolves end user’s desktop computer issues, issuing/tracking loaner hardware, printer troubleshooting and configuration
- Provides or assists with user administration (adds, changes, deletes, disk space management, backups, and file restore).
- Assist in preparation of documentation and checklists to ensure a high quality of service thus maximizing efficiency and effectiveness.
- Expected to work closely across all IT disciplines for problem resolution.
- Performs related duties as assigned or requested.
Preferred Qualifications
-
No preferred qualifications provided.